Privacy Policy

At Marcos, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marcos-food.top, place an order with us, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all personal information collected through our website, mobile applications, and any related services, promotions, or events. We are dedicated to handling your data responsibly, in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. Who We Are

Marcos is a food service company operating in the United States. We provide food-related products and services to consumers through our website and other channels. Your privacy is our top priority, and we take every reasonable precaution to ensure that your personal data is handled with integrity and care.

2. Information We Collect

We collect various types of information in connection with the services we provide. This includes information you provide directly to us, information collected automatically when you use our services, and information received from third parties.

2.1 Personal Information You Provide to Us

When you interact with Marcos — whether by placing an order, creating an account, subscribing to our newsletter, or contacting us — you may provide us with the following categories of personal information:

• Identity Information: Full name, username, and similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Payment Information: Credit or debit card details, billing information, and transaction history. Note that we do not store full payment card numbers — these are processed securely through third-party payment processors.
• Account Credentials: Username, password, and security questions if you create an account with us.
• Order Information: Details about the food products you order, dietary preferences, delivery instructions, and special requests.
• Communications: Records of correspondence if you contact us via email, phone, or web forms, including any complaints or feedback you submit.
• Marketing Preferences: Your preferences for receiving marketing and promotional communications from us.

2.2 Information Collected Automatically

When you visit our website at marcos-food.top, we automatically collect certain technical and usage data. This includes:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered, and the date and time of your visit.
• Location Data: Approximate geographic location based on your IP address (city/region level). If you grant permission, we may collect more precise location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar technologies. See Section 8 for more information about our cookie practices.
• Log Files: Server logs that record website activity, including access times, error messages, and bandwidth usage.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or log in using a social media single sign-on feature, we may receive basic profile information from that platform.
• Payment Processors: Transaction confirmation and fraud detection signals from our payment service partners.
• Delivery Partners: Delivery status updates and address verification information from our logistics partners.
• Marketing Partners: Aggregated audience data and campaign performance metrics to help us better target our advertising.
• Analytics Providers: Behavioral and demographic insights about how users interact with our website.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including payment processing and delivery coordination.
• Creating and managing your account on our platform.
• Communicating with you about your orders, including confirmation emails, delivery updates, and receipts.
• Responding to your inquiries, complaints, and customer service requests.
• Verifying your identity and preventing fraudulent transactions.

3.2 Improving Our Services

• Analyzing how users interact with our website and services to identify areas for improvement.
• Conducting internal research and development to enhance our food offerings and user experience.
• Monitoring website performance, diagnosing technical issues, and ensuring website security.
• Personalizing your experience by remembering your preferences and past orders.

3.3 Marketing and Communications

• Sending you promotional offers, newsletters, and updates about new menu items or special deals — but only where you have opted in or where we have a legitimate interest to do so under applicable law.
• Delivering targeted advertising on our website and on third-party platforms based on your browsing and purchase history.
• Conducting surveys, sweepstakes, and promotional campaigns.
• Measuring the effectiveness of our marketing campaigns and advertising efforts.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, or safety of Marcos, our customers, or the public.
• Responding to lawful requests from regulatory authorities, law enforcement, or courts.

4. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we do share your information in certain circumstances as described below:

4.1 Service Providers

We share personal data with trusted third-party vendors who perform services on our behalf. These include:

• Payment processors (e.g., Stripe, PayPal) for secure transaction handling.
• Delivery and logistics partners for fulfilling your food orders.
• Cloud hosting providers for website and data infrastructure.
• Email marketing platforms for sending newsletters and promotional communications.
• Analytics providers such as Google Analytics for website performance monitoring.
• Customer support tools for managing service inquiries.

All service providers are contractually required to use your data only to perform services for us and to maintain appropriate security measures.

4.2 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your personal information if required by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request.
• Protect and defend the legal rights or property of Marcos.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users or the general public.

4.4 Advertising and Analytics Partners

We may share anonymized or aggregated data with advertising networks and analytics companies. Where required by law, we will seek your consent before sharing data that could identify you for targeted advertising purposes. California residents have the right to opt out of the "sharing" of their data for cross-context behavioral advertising under the CPRA.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. All staff with data access undergo privacy and security training.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant third-party payment processors and is never stored on our servers.
• Regular Security Audits: We conduct periodic assessments of our systems to identify and remediate vulnerabilities.
• Data Minimization: We collect only the minimum amount of personal data necessary for each stated purpose.
• Incident Response Plan: We maintain a documented data breach response plan and will notify affected users and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We honor these rights and provide mechanisms for you to exercise them.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, as well as the sources, purposes, and third parties with whom we have shared it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but if your data is shared with advertising partners, you may exercise this right.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use and disclosure of your sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of service based on your exercise of these rights.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we voluntarily extend the following rights to all users of marcos-food.top:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to applicable exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
• Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected] — Please include "Privacy Rights Request" in the subject line.
• Website: marcos-food.top — Use our contact form to submit your request.

We will verify your identity before processing your request to ensure we do not disclose or delete information belonging to another person. We will respond to verified requests within 45 days. If additional time is needed, we will notify you and may extend the response period by an additional 45 days where reasonably necessary.

You may designate an authorized agent to submit requests on your behalf. We may require written authorization and identity verification for agent-submitted requests.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer needed, we securely delete or anonymize it. Where anonymization is not possible, we ensure the data is kept securely and isolated from further processing.

8. Cookies and Tracking Technologies

Our website marcos-food.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve relevant advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Allow the website to remember your preferences, such as language settings and saved cart items.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through:

• The Network Advertising Initiative (NAI) opt-out tool
• The Digital Advertising Alliance (DAA) opt-out tool

For detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on marcos-food.top.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct any of our content specifically at children. Parents are encouraged to monitor their children's internet usage and to discuss online safety practices with them.

10. International Data Transfers

Marcos is based in the United States, and your personal information is primarily stored and processed on servers located within the United States. However, some of our third-party service providers may be located in other countries, which means your data could be transferred to, stored in, or processed in countries outside the United States.

When we transfer data internationally, we take steps to ensure that your information receives an appropriate level of protection, including by entering into data processing agreements with our service providers that incorporate standard contractual clauses or other lawful transfer mechanisms as appropriate.

By using our services and providing your personal information, you acknowledge and consent to the potential transfer of your data to countries outside your country of residence, including the United States, where privacy laws may differ from those in your jurisdiction.

11. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals.

However, we do honor opt-out requests for marketing communications and cookie preferences as described in this Privacy Policy and in our Cookie Policy. We will continue to monitor the development of DNT standards and update our practices accordingly.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

We encourage you to read the privacy policy of every website you visit. This Privacy Policy applies only to information collected by Marcos through marcos-food.top and our associated services.

13. Your California Privacy Rights — Additional Information

In addition to the rights described in Section 6, California residents are entitled to the following additional disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email address, IP address, account name)
• Commercial information (products ordered, transaction history)
• Internet or electronic network activity information (browsing history on our site, search queries)
• Geolocation data (approximate location based on IP address or delivery address)
• Inferences drawn from the above to create a profile about your preferences

13.2 Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information once per year about any personal information disclosed to third parties for direct marketing purposes during the preceding calendar year. If applicable, this information would include a list of categories of personal information shared and the names and addresses of third-party companies. To make such a request, contact us at [email protected].

13.3 California Residents — "Do Not Sell or Share My Personal Information"

California residents may opt out of the sale or sharing of their personal information at any time. To exercise this right, please send a request to [email protected] with the subject line "Do Not Sell or Share My Personal Information."

14. FTC Act Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy and data practices are designed to be transparent and honest. We will not engage in deceptive data collection, misrepresent our privacy practices, or collect data under false pretenses.

If you believe that our data practices are unfair or deceptive, you have the right to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.

15. Filing a Complaint With a Data Protection Authority

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

15.1 For California Residents

You may file a complaint with the California Privacy Protection Agency (CPPA), the authority responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

15.2 For All U.S. Consumers

You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive trade practices:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

We strongly encourage you to contact us first at [email protected] before filing a complaint, as we are committed to resolving any privacy concerns promptly and in good faith.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or our business practices. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our homepage at marcos-food.top.
• Send an email notification to registered account holders where required by applicable law.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

When contacting us regarding a privacy matter, please include your full name, the email address associated with your account (if applicable), a clear description of your request or concern, and your preferred method of response. We will acknowledge your inquiry within 5 business days and aim to fully resolve your matter within 45 days of receipt.